Frequently asked questions

We've compiled a list of the top questions asked by our customers. If you can't find what you're looking for, you can either use our contact page or speak to a member of our Customer Care team on 61 2 9358 6712 (7 days a week 9am to 5pm (AEST))

We're an online retailer of pharmacy medication, specialist skincare products, everyday essential toiletries and pet care products and much more. Our customers can access more products than they'd find in a typical high street pharmacy and can manage the whole process from the comfort of their own homes.

Mail Order Pharmacy is managed by Blakes Pharmacy. Our registered address is Potts Point NSW Australia - 20 Darlinghurst Rd Potts Point.

We are proudly independent and is a QCPP accredited Pharmacy - your guarantee of quality.

If you have any burning issues or queries with regards to a order or service, you can speak to our friendly Sydney-based Customer Care team on 61 2 9358 6712. Our lines are open 7 days a week 9am to 5pm (AEST)

You can check the status of your order by logging in to your account which you have set up in order to make your purchase.

Once your order has been placed you'll receive an email confirming the details of your transaction including the order number and the items purchased. Your package will include a copy of your receipt as well as contact details if there are any issues.

Your order is delivered in a cardboard box or satchel bag. Depending on the size and contents of your order your order may be delivered in batches.