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Customer Service

Shipping & Delivery
For orders under $140 in value we charge $7.49 for Australian delivery. This is the total cost of delivery, regardless of how many items you order. The vast majority of orders (over 90%) are despatched either on the same working day or the following working day. A signature may be required on receipt. Our standard delivery option includes packaging, handling and Australia Pos delivery postal costs.
For orders that weigh 30kg or more (and for every subsequent 30kgs) there is an additional handling charge of $13.49 per 30kg. All other delivery conditions apply as above.
NHS prescription orders are delivered FREE of charge. Prescription orders are despatched using registered post. We aim to despatch Prescription orders on the same working same day as we receive your Doctor prescription. Delivery is made using a signed for service in unmarked discreet packaging.
For orders over $139 in value and weighting less than 3kg we offer free delivery. Australian delivery only.
All orders are tracked; but we only insure orders that have been registered.
Privacy & Security
We respect your privacy and takes your online safety seriously. In order to provide you with the best products, efficient customer service, and timely updates, we record a variety of information from your visit to our site. To better protect your privacy, we provide the notice below explaining our online information practices and the choices you can make about the way your information is collected and used.
This Privacy Notice applies only to this website and does not necessarily apply to personal information we collect from you offline. Please see the section on Offline Collection, Use & Disclosure of Information details. We are not responsible for the content or privacy practices on any website other than mailorderpharmacy.com.au to which this Site links or that links to this Site.
This Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, such as:
     * Safeguarding all financial transactions done through this Site with Secure Sockets Layer ("SSL") encryption
     * Granting only employees who are providing a specific service access to your personal information
     * Working only with third-party service providers who we believe adequately secure all computer hardware.
While our business is designed with safeguarding your personal information in mind, please remember that 100% security does not presently exist anywhere, online or offline.
Returns & Replacements
Our Customer Service representatives determine eligibility for refunds and exchanges once customers have contacted us and explained their reason for return. Returning packages without prior approval from Customer Service will halt or delay your return.
All returned items must be in brand-new condition, unused and with original tags and packaging. Requests to return items due to quality issues, damage during shipping, color/style/size error or allergic reaction from use must be accompanied by photos or other evidence that clearly shows the problem with the item received. We reserve the right to charge a handling fee on all items returned for other reasons..
Terms of use
Welcome to Mail Order Pharmacy Website. mailorderpharmacy.com.au provides its services to you subject to the notices, terms, and conditions set forth in this agreement (the “Agreement”). In addition, when you use any mailorderpharmacy.com.au service (e.g., Customer Reviews), you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such services, and they are incorporated into this Agreement by this reference. mailorderpharmacy.com.au reserves the right to change this site and these terms and conditions at any time.
Accessing, browsing, or otherwise using the site indicates your agreement to all the terms and conditions in this agreement. Please read this agreement carefully before proceeding.

Use of Site:
You represent and warrant that you are at least 18 years old or visiting the Site under the supervision of a parent or guardian. Subject to the terms and conditions of this Agreement, mailorderpharmacy.com.au hereby grants you a limited, revocable, non-transferable and non-exclusive license to access and use the Site by displaying it on your internet browser only for the purpose of shopping for personal items sold on the Site and not for any commercial use or use on behalf of any third party, except as explicitly permitted by mailorderpharmacy.com.au in advance. Any breach of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you. .
Payment, Pricing & Promotions
mailorderpharmacy.com.au makes paying for your orders easy by providing a range of convenient payment options. Below is a guide to the different payment methods used by mailorderpharmacy.com.au so you can choose the right way for you.
* Mastercard and  Visa.
  All  prices  are in Australian Dollars  and  are  inclusive  of GST
Viewing Orders
The View Orders window displays the status, shipping, work order, purchasing (for internal sales orders), and invoicing information for orders, returns, and internal sales orders. You can use the View Orders window to view detailed information about all shipments made on an order, including quantity and date shipped, freight carrier, and waybill number. You can also use the View Orders window to view the current cycle status of an order,  its lines. Invoice and payment information can also be viewed for each order..
Updating Account Information
You can update your online account profile information anytime, just log into the Member Center .